Legal notice

This page sets out the sales terms and business information for the online store “PANCHAPANCHA”, operated by 合同会社Cielosiro. The shipping, payment and returns information below applies to orders delivered within Japan.

Effective date: 18 October 2026

Seller
合同会社Cielosiro
Person with overall responsibility for operations
坂本 日向
Business address
東京都新宿区西新宿7丁目19番9-402号
Telephone number
03-6821-6895
Email address
[email protected]
Fees payable in addition to the product price
  • Bank transfer fees and any other payment charges incurred by you
  • Domestic shipping to the 46 prefectures other than Okinawa Prefecture: flat rate of ¥750
  • Domestic shipping to Okinawa Prefecture: ¥1,500
  • Free shipping, including Okinawa Prefecture, when the item price in a single order is ¥12,000 or more

The final shipping charge and total amount payable are shown at checkout.

Application validity period
Orders using bank transfer or convenience-store payment are automatically cancelled if payment has not been confirmed within 10 days of the order date.
Defective or incorrect items

Contact us through the support chat at the bottom of the store within 7 days, including the delivery date, and provide photos or other evidence showing the condition of the item.

After review, we will explain the return, replacement or refund procedure.

In these cases, the 20% fee for returns for personal reasons and customer-paid return shipping do not apply.

Sales quantity
No specific limit.
Dispatch and delivery timing

Dispatch and delivery estimates are the same for all products delivered within Japan.

After your order is confirmed, dispatch usually takes around 3–10 days, averaging around 7 days.

Actual delivery normally takes around 5 days after dispatch.

Inspection, repeat sourcing, warehouse operations, customs clearance, consecutive public holidays, weather, traffic conditions or circumstances affecting the delivery company may cause the displayed estimates to be exceeded.

Delivery method
We mainly use Sagawa Express for deliveries within Japan. Depending on the product and delivery address, we may use Yamato Transport or Japan Post. You cannot choose the delivery company.
Payment methods
  • Bank transfer
  • Credit card
  • PayPal
  • Paidy (pay later)
  • Convenience-store payment
  • PayPay
  • Google Pay
  • Apple Pay
  • Merpay

The payment methods shown may vary depending on your order and how you access the store. Check the checkout page to see which methods are available for your order.

Payment deadline
Payment by bank transfer or convenience-store payment is due within 10 days of the order date. If payment is not confirmed by the deadline, the order will be cancelled automatically.
Cancellations after order confirmation

We begin preparing your order promptly after it is confirmed, so we do not accept cancellations for personal reasons.

If, because of a dispatch delay, an item remains unshipped 30 days after the order date, you may request cancellation of the unshipped items. Where some items have already been dispatched, only the items that have not yet been dispatched are eligible.

Deadline for returns for personal reasons
Submit your request through the support chat at the bottom of the store within 3 days, including the delivery date. Submitting a request does not guarantee that the return will be approved.
Returns for personal reasons and refunds

If we accept a return, we issue store credit usable at PANCHAPANCHA for 80% of the amount actually paid for the returned items.

The remaining 20% is the return-processing fee.

The store credit has no expiry date and cannot be exchanged for cash.

The original shipping charge, payment fees and any other costs besides the item price are not included in the store credit.

Return shipping
  • Returns for personal reasons: paid by you
  • Defective or incorrect items: no return-shipping cost to you
Size exchanges
Size exchanges are currently suspended because our warehouse cannot handle them. If an item does not fit, the conditions for returns for personal reasons apply.
Refund method

Refunds normally go to the payment method used for the order.

If payment-provider restrictions or other reasons prevent a refund to the original payment method, we may issue store credit instead.

Contact

For enquiries, contact us through the support chat at the bottom of the store.